Terms & Conditions

Royal Caballito

Terms & Conditions

Welcome

Hello and welcome to Royal Caballito’s online shop. Thanks for visiting and I hope you find that special item you are looking for.


Feel free to take a look around and I highly suggest that you read our shop policies in full prior to ordering: If you have any questions, comments or concerns, do not hesitate to contact us to hello@royalcaballito.com, as I want you to be fully satisfied with any purchases you make. Royal Caballito is always looking to grow and improve so feedback is greatly appreciated.

(1) Payment

We accept Visa, MasterCard, American Express, Discover, or regular account payments - all through PayPal. You are not required to register for an account on PayPal to make purchases from our online shop, but if you already have a PayPal account you may use it.

To pay with a credit card choose the PayPal option and then the "continue without a PayPal account" link on the PayPal page. If you have any questions or concerns, do not hesitate to contact me and I will happily help you out.


PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

(2) Shipping

Royal Caballito ships worldwide from our office in Madrid, Spain.

Unless otherwise noted, in stock items ship out within 2-3 business days and reception of full payment. You will receive an email with tracking information for your package once your item has been dispatched.

Please make sure that your shipping address is correct on PayPal. Buyers will be responsible for all extra shipping charges or items not received due to an incorrect address. If you notice that PayPal has a wrong shipping address for you, please email us as soon as possible and we will try to make sure that we send it to the correct address.

Delivery times will vary. International delivery is of around 10 working days, but it can sometimes take up to 4-6 weeks to arrive depending on your location or customs delays (if you would like a fastest delivery, please, contact us so that we can arrange it with you). We are not responsible for delays on arrival times.

Customs forms will be marked as merchandise with the full price paid for the item. The buyer is responsible for any taxes, customs charges or duties placed on your package.

(3) Refunds and Exchanges

I would like you to be completely satisfied with your purchase. Returns are available on a case-by-case basis. If you are unsatisfied with your item, please inform us by email within a deadline of 3 days of receiving your order. We will do our best to resolve any concerns.

I encourage you to check wash care info and measurements carefully before purchase as returns will not be accepted if you did not compare your measurements with that of the garment or did not follow the wash care instructions. If you need any more info please feel free to contact us.

In cases we accept exchanges, you should return the item in the exact same condition in which they were sent, unmarked, unworn with all tags intact and within 10 days from the day you received it.

Original shipping charges are non-refundable and return postage with a tracking number is to be paid by the customer.

Sale items are non-refundable.

We will only be able to process your return if you email us the tracking number as we cannot be held responsible if the item does not get to us.

We will try to process returns promptly. Card refunds may take up to 2 weeks for your bank to complete. Customs duties and taxes are non-refundable. You may be able to recover these by contacting your local customs bureau directly.

All of Royal Caballito's work is protected by copyright.

Any attempt to copy, reproduce or to create items derived from Royal Caballito’s copyrighted garments displayed online will be legally prosecuted.

  • This website and its content and products is copyright of Royal Caballito - © Royal Caballito 2018. All rights reserved.
  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.

Privacy Policy

This website privacy policy describes how Royal Caballito protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page. This website privacy policy was updated on: 24/05/18.

If you have any questions about this policy, please email hello@royalcaballito.com or write to: Royal Caballito c/o Diana Saldaña, c/ Antonioa Arias 10, Madrid 28009, Spain

PRIVACY POLICY

WHAT DO WE DO WITH YOUR PERSONAL DATA?

Here at Royal Caballito, we are taking our GDPR responsibilities seriously and are working hard to ensure that your personal data, when processed by us, is properly protected.

When you shop with us, we will collect your name, contact and payment details so that we can fulfil your order. This is part of our contract with you. Customer consents storage and use of personal data provided when placing an order and when using the website www.royalcaballito.com and shop.royalcaballito.com with the only purposes of improving the shopping experience and providing correct service.

When you sign up to receive information about our products, we will collect your email address and put it on our marketing list, which is processed using Mailchimp (they are US-based but have safeguards in place via the US-EU Privacy Shield Framework). We will send you emails about our fabulous new stock and you will be the first to hear about sales, offers and exclusive events. This is purely based on your consent for us to send you emails. If you decide that you no longer want to receive these emails, you can unsubscribe at any time.

We do not store any Credit Card or PayPal details. Any other personal details you provide during the shopping process, such as email address, may be used to inform you about your order or when internal, electronic or shopping errors are directly avoiding or affecting your purpose of shopping with us.

Any personal data provided by customer when placing an order or using the site is confidential and will be solely used for the purposes above mentioned.

If you have any queries about how we treat your personal data, please contact us at:

By post:
Royal Caballito
c/o Diana Saldaña
c/ Antonio Arias 1
Madrid 28009
Spain

By email:
hello@royalcaballito.com

Your rights under the GDPR:

To access your personal data
To be provided with information about how your personal data is processed
To have your personal data corrected
To have your personal data erased (in certain circumstances)
To object to, or restrict, how your personal data is processed
To have your personal data transferred to you, or to another business/provider (in certain circumstances)
We don’t use any automated processing or profiling.

We have cookies on this website which enable you to purchase lovely things and helps the site to function properly. We do not use analytic or tracking cookies.

THIRD PARTY DATA

Royal caballito. does not sell or rent customer’s personal data to any other entity. We may provide your data to our partners. These partners are involved in the execution of the agreement. All personal data provided by the customer will be extremely confidential. In the event of suspicion of fraud of misuse from any of our partners we may provide data to the appropiate authorities.

GOOGLE ANALYTICS

We use Google Analitycs, a web analytics tool that helps us understand how visitors engage with our website. We use this information with the only purpose of improving our web store and the shopping experience. Google Analitycs uses your IP providing us information such as your location and shop navigation activity.

Google Analitycs do not show us any other personal information but your location and web shop activity. This information is aggregated and anonymised so that we cannot access personal information such as IP addresses.

We may use this anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order to be able to improve our products, services and customer shopping experience.

By accepting our Terms & Conditions, you have confirmed that you have read and understood the content of this privacy policy, and that you, as applicable, consent Royal Caballito to process your provided personal data in accordance with the provisions herein.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws, trademark laws and treaties around the world. All such rights are reserved.

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on this site are our registered and unregistered Trademarks. In addition, page headers, graphics, icons and scripts are our service marks and our protected intellectual property and may not be copied, used or imitated without prior written consent of Royal Caballito. Nothing contained on this site should be construed as granting, by implication, or otherwise, any licence or right to use any Trademark displayed on this site without our express written permission. Your misuse of the Trademarks displayed on this site, or any other content on this site is strictly prohibited.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or contents of our site without our permission.

Our status (and that of any identified contributors) as the authors of material on our site and the owners of the Trademarks on our site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You are also advised that we will enforce our intellectual property rights to the fullest extent permitted by the law.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

COOKIES

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies?

We may use cookies to:

We use cookies. A cookie saves certain information during your visit to our website such as traffic information and visit duration. Only the data which is transferred automatically when using our Website is saved due to technical reasons. We use this data with the only purpose of improving our website and your future shopping experiences with us.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Questions or Complaints about this Privacy Policy?

If you can’t find what you’re looking for here, or have a concern about our use of your personal data, please contact us at hello@royalcaballito.com.

APPLICABLE LAW AND JURISDICTION

The site www.royalcaballito.com operates under and is subject to the Spanish law.

Any dispute arising out or in connection with the General Terms and Conditions abovementioned, the agreement or any other legal issues that may occur will be resolved by the Spanish law and its competent court.