Terms & Conditions

Royal Caballito

Terms & Conditions

Welcome

Hello and welcome to Royal Caballito’s online shop. Thanks for visiting and I hope you find that special item you are looking for.


Feel free to take a look around and I highly suggest that you read our shop policies in full prior to ordering: If you have any questions, comments or concerns, do not hesitate to contact us to hello@royalcaballito.com, as I want you to be fully satisfied with any purchases you make. Royal Caballito is always looking to grow and improve so feedback is greatly appreciated.

(1) Payment

We accept Visa, MasterCard, American Express, Discover, or regular account payments - all through PayPal. You are not required to register for an account on PayPal to make purchases from our online shop, but if you already have a PayPal account you may use it.

To pay with a credit card choose the PayPal option and then the "continue without a PayPal account" link on the PayPal page. If you have any questions or concerns, do not hesitate to contact me and I will happily help you out.


PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

(2) Shipping

Royal Caballito ships worldwide from our office in Madrid, Spain.

Unless otherwise noted, in stock items ship out within 2-6 business days and reception of full payment. Almost all garments in the shop are made to order and shipped within 7-14 days after you have made your purchase. You will receive an email with tracking information for your package once your item has been handmade and dispatched.

Please make sure that your shipping address is correct on PayPal. Buyers will be responsible for all extra shipping charges or items not received due to an incorrect address. If you notice that PayPal has a wrong shipping address for you, please email us as soon as possible and we will try to make sure that we send it to the correct address.

Delivery times will vary. International delivery is of 5-10 working days, but it can sometimes take up to 4-6 weeks to arrive depending on your location or customs delays. We are not responsible for delays on arrival times.

Customs forms will be marked as merchandise with the full price paid for the item. The buyer is responsible for any taxes, customs charges or duties placed on your package.

(3) Refunds and Exchanges

I would like you to be completely satisfied with your purchase. Returns are available on a case-by-case basis. If you are unsatisfied with your item, please inform us by email within a deadline of 3 days of receiving your order. We will do our best to resolve any concerns.

I encourage you to check wash care info and measurements carefully before purchase as returns will not be accepted if you did not compare your measurements with that of the garment or did not follow the wash care instructions. If you need any more info please feel free to contact us.

In cases we accept exchanges, you should return the item in the exact same condition in which they were sent, unmarked, unworn with all tags intact and within 10 days from the day you received it.

Original shipping charges are non-refundable and return postage with a tracking number is to be paid by the customer.

Sale items are non-refundable.

We will only be able to process your return if you email us the tracking number as we cannot be held responsible if the item does not get to us.

We will try to process returns promptly. Card refunds may take up to 2 weeks for your bank to complete. Customs duties and taxes are non-refundable. You may be able to recover these by contacting your local customs bureau directly.

All of Royal Caballito's work is protected by copyright.

Any attempt to copy, reproduce or to create items derived from Royal Caballito’s copyrighted garments displayed online will be legally prosecuted.

  • This website and its content and products is copyright of Royal Caballito - © Royal Caballito 2017. All rights reserved.
  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.